Terms and Conditions
Jaedon Enterprises Ltd — Website Terms of Sale (Online Orders)
Effective date: 24 February 2026
Last Updated: 24 February 2026
1. Definitions
In these Terms:
Customer means a person or entity that creates an account, checks out as guest, or otherwise places an order via the Website.
Goods means safety workwear, garments, accessories and any other products supplied by the Supplier to the Customer.
PPSA means the Personal Property Securities Act 1999 and PPSR means the Personal Property Securities Register.
Supplier means Jaedon Enterprises Limited (NZBN 9429053112859, Company No 9369502).
Working Day means a day other than a Saturday, Sunday or public holiday in New Zealand.
Order Confirmation means the email the Supplier sends acknowledging receipt/acceptance of an online order, or the dispatch notification.
Website means the Supplier’s website located at www.jaedon.co.nz.
2. Online Orders and Acceptance
2.1 Ordering Online. Customers place orders by completing checkout on the Website.
2.2 Order Information. At checkout the Customer will select item descriptions, sizes, colours, quantities, delivery address and shipping method. Prices are as displayed on the Website at the time of checkout (subject to clause 3.2).
2.3 Acceptance. A Customer’s online order is an offer. A binding contract is formed when the Supplier issues an Order Confirmation or dispatches the Goods (whichever occurs first). The Supplier may decline all or part of an order (e.g., for stock, payment, or fraud‑prevention reasons).
2.4 Availability. All products shown online are offered subject to availability. If an item becomes unavailable after checkout, the Supplier will notify the Customer and provide a refund for the unavailable item.
2.5 Errors. The Supplier may cancel an order (with refund) where the Website has displayed an obvious error in price or description.
3. Price, Taxes, and Payment
3.1 Prices. Prices are as displayed on the Website at checkout and are in New Zealand dollars.
3.2 Price changes. Website prices may change at any time prior to checkout confirmation.
3.3 Payment timing. Payment is due at checkout. Orders are not accepted until payment is successfully authorised.
3.4 Payment methods. Accepted methods are the options displayed at checkout (e.g., Visa/Mastercard debit/credit.
3.5 Security of payments. Online payments are processed by approved third‑party payment providers. The Supplier does not store full card details.
3.6 Taxes. Prices include GST unless otherwise stated on the Website. Shipping charges (if any) are shown separately at checkout.
4. Delivery, Risk and Inspection
4.1 Delivery. Delivery options, timeframes and charges are displayed at checkout. The Supplier will arrange delivery to the address provided by the Customer using recognised couriers.
4.2 Authority to Leave. If the Customer selects ‘leave at address’ (or similar), delivery occurs when the Goods are left at the address. Risk in the Goods passes to the Customer on delivery as set out above.
4.3 Inspection and Claims. The Customer must inspect Goods on delivery. Claims for shortages, damage or non‑conformity must be notified within 7 days of delivery (or within a reasonable time if the Customer is a consumer under the Consumer Guarantees Act 1993).
5. Returns and Exchanges
5.1 Return Process. Customers must follow the online returns process described on the Website and include proof of purchase.
5.2 Condition. Returned Goods must be unused, unwashed, not customised, and in original packaging including any tags and accessories together with the order number.
5.3 Exclusions. Customised, made‑to‑order, or non‑stock items are not eligible for returns. This does not affect rights where Goods are faulty.
5.4 Remedies. Where Goods are defective, the Supplier may (at its option) repair, replace, or credit the price of the affected Goods. Nothing in this clause limits rights and remedies available to consumers under the Consumer Guarantees Act 1993.
6. Title and Risk (Account vs Online Pre‑Payment)
6.1 Online Pre‑payment. For orders paid in full at checkout, title passes to the Customer on delivery (risk as per clause 4).
6.2 Account Customers. If the Supplier supplies Goods on credit to approved business account customers, then clauses 6.3–6.7 apply to those supplies:
(a) Retention of Title. Title remains with the Supplier until all amounts owing are paid.
(b) Security Interest. These Terms create a security interest in Goods and proceeds to secure all amounts owing (intended as a PMSI to the extent permitted).
6.3 Perfection. The Customer authorises the Supplier to register financing statements on the PPSR and will provide all information reasonably required to enable registration and maintenance of perfection.
6.4 Dealings. Until title passes, the Customer holds the Goods as bailee, must store them so they are identifiable as the Supplier’s property, and may use or sell the Goods only in the ordinary course of business. The Customer holds proceeds of on-sale on trust for the Supplier to the extent of amounts owing.
6.5 Access and Recovery. If the Customer defaults, the Supplier may enter premises to recover Goods and may resell recovered Goods. The Customer grants the Supplier and its agents an irrevocable licence to enter premises where the Goods are located for that purpose.
6.6 Contracting Out and Waivers. To the extent permitted by the PPSA, the parties contract out of, and the Customer waives rights under, sections 114(1)(a), 116, 120(2), 121, 125, 126, 127, 129 and 131. Nothing in this clause limits the Supplier’s rights under Part 9 of the PPSA.
6.7 Further Assurances. The Customer will promptly do all things the Supplier reasonably requires to protect and enforce its security interest, including executing documents and providing information for PPSR purposes.
7. Customer Default and Enforcement
7.1 Online pre‑payment. For pre‑paid online orders there is ordinarily no payment default. If a payment is reversed or fraud is detected, the Supplier may cancel the order and/or recover Goods.
7.2 Account Customers. For approved account customers, the default provisions in the original terms (events of default, suspension, acceleration, recovery and costs) apply.
8. Privacy and Personal Information (Privacy Act 2020)
8.1 Collection and Use. The Supplier collects personal information from Customers and Website users (e.g., name, contact and delivery details, order history, device and cookie data, and limited payment information via payment providers) for purposes including account creation, order processing and delivery, customer service, Website analytics, fraud prevention, warranty/recall, and (where consented) marketing.
8.2 Online Notices. At or before collection the Supplier will provide appropriate privacy disclosures, including via its online Privacy Statement.
8.3 Disclosure. The Supplier may disclose personal information to third parties for the purposes above, including couriers and logistics providers, manufacturers, insurers, credit reporters, debt collection agencies, professional advisers, and IT/hosting and payment providers (including some located outside New Zealand).
8.4 Overseas Transfers. If personal information is disclosed to recipients outside New Zealand, the Supplier will take reasonable steps to ensure comparable safeguards to those in New Zealand law are in place (or another permitted exception applies).
8.5 Security and Retention. The Supplier will take reasonable steps to protect personal information against loss, unauthorised access, use, modification, or disclosure, and will not keep it longer than is necessary for lawful purposes.
8.6 Access and Correction. Individuals may request access to, and correction of, their personal information held by the Supplier. Contact: [email protected].
8.7 Data Breaches. The Supplier will assess suspected privacy breaches and will notify the Office of the Privacy Commissioner and affected individuals if a notifiable (serious) privacy breach occurs, in accordance with law.
8.8 Further Information. Additional details are set out in the Supplier’s online Privacy Statement (as updated from time to time).
8.9 Cookies and Analytics. The Website uses cookies, pixels and similar technologies for functionality and analytics. Users can adjust browser settings to refuse cookies (which may impact Website functionality).
9. Warranties and Liability
9.1 Product Compliance. The Supplier warrants that Goods will materially conform to the Supplier’s specifications at delivery. Nothing in these Terms limits rights and remedies under the Consumer Guarantees Act 1993 (CGA) and Fair Trading Act 1986 (FTA) where the Customer is a consumer.
9.2 Limitation.
(a) Consumers. Where the Customer is a consumer under the CGA/FTA, the Supplier’s liability is as prescribed by law.
(b) Business Purchases. Where Goods are acquired for business purposes, the parties agree that the CGA does not apply, and (to the maximum extent permitted) the Supplier excludes liability for indirect or consequential loss. The Supplier’s total aggregate liability in connection with the supply of Goods is limited to the price paid for the affected Goods, or (at the Supplier’s option) replacement or repair.
10. Intellectual Property and Branding
10.1 IP Ownership. All intellectual property in designs, patterns, artwork, and specifications created by or for the Supplier remains the property of the Supplier. All Website content (including images, text, logos and layout) is owned by the Supplier or its licensors and may not be used without prior written consent.
10.2 Customer Materials (customisation). The Customer warrants it has the right to supply any branding or artwork and grants the Supplier a licence to use such materials to supply the Goods. The Customer indemnifies the Supplier against claims alleging that Customer‑provided materials infringe third‑party rights.
11. Health & Safety and Proper Use
11.1 The Customer must ensure Goods are used for their intended purpose and in accordance with any care, laundering and safety instructions provided.
11.2 The Customer is responsible for ensuring that Goods selected are suitable for the Customer’s workplace risks and applicable standards (seek professional advice where required).
12. Force Majeure
12.1 Neither party is liable for delay or failure to perform due to events beyond its reasonable control (including supply chain disruption, epidemic, natural disaster, industrial action, transport failures, or governmental action). Performance is suspended for the duration of the event.
13. Dispute Resolution and Governing Law
13.1 Negotiation. If a dispute arises, senior representatives will meet within 10 Working Days to seek resolution in good faith.
13.2 Mediation. If not resolved within 20 Working Days, either party may refer the dispute to mediation administered by a mutually agreed mediator (or if none is agreed, by a mediator appointed by the Resolution Institute (NZ)).
13.3 Court Proceedings. Nothing prevents a party from seeking urgent interlocutory relief. Subject to clause 13.2, disputes are subject to the exclusive jurisdiction of the New Zealand courts.
13.4 Governing Law. These Terms are governed by the laws of New Zealand.
14. General
14.1 Entire Agreement. These Terms together with any Order Confirmation and any Website policies referenced in these Terms constitute the entire agreement and supersede prior terms.
14.2 Variations. The Supplier may vary these Terms by online notice. Variations apply to orders placed after the effective date.
14.3 Assignment. The Customer may not assign its rights or obligations without the Supplier’s prior written consent. The Supplier may assign or subcontract at any time.
14.4 No Waiver. A failure or delay to exercise a right is not a waiver. A waiver must be in writing.
14.5 Severability. If a provision is unenforceable, it will be modified to the minimum extent required to make it enforceable, and the remainder will continue in effect.
14.6 Notices. Notices may be delivered by email or by Website messaging.
14.7 Relationship. The parties are independent contractors. No partnership, agency, or joint venture is created.
14.8 Survival. Clauses relating to payment, security interests (for account customers), liability, privacy, IP, dispute resolution and any obligations intended to survive, survive expiry or termination.
14.9 Electronic communications and acceptance. By ticking the “I agree” checkbox, creating an account, or placing an order, the Customer confirms acceptance of these Terms. Copies of communications may be provided electronically.
14.10 Age. The Customer warrants they are 18 years or older, or otherwise have legal capacity to enter into these Terms.
15. How to Contact Us
Questions about these Terms, delivery, or returns can be sent to: [email protected]
Jaedon Enterprises Ltd — Returns & Refunds Policy
Effective date: 24 February 2026
Last Updated: 24 February 2026
Jaedon Enterprises Limited (“we”, “us”, “our”) wants you to be satisfied with every purchase. This Returns & Refunds Policy explains how returns, refunds and exchanges work for online orders placed through our website.
This Policy applies in addition to your rights under New Zealand consumer law, including the Consumer Guarantees Act 1993.
1. Your Rights Under the Consumer Guarantees Act (CGA)
If you are a consumer, you are entitled to return Goods that are faulty, not of acceptable quality, not fit for purpose, or do not match their description.
Where the CGA applies:
· We will repair, replace or refund the affected Goods (at our discretion), and
· We will cover the reasonable return shipping costs.
Nothing in this Policy limits your statutory rights.
Where Goods are supplied for business purposes, the parties agree that the CGA does not apply.
2. Change‑of‑Mind Returns (for eligible items)
Because many of our products are custom‑made, embroidered or personalised, we offer change‑of‑mind returns only for eligible standard-stock items.
2.1 Eligibility
You may request a change‑of‑mind return within 7 days of delivery if the item is:
· Unused and unworn
· Unwashed
· Unaltered
· Not custom‑branded, embroidered, personalised or special‑order
· In its original packaging with all tags attached
· Accompanied by proof of purchase
2.2 Excluded Items
The following cannot be returned for change of mind:
· Custom‑branded, embroidered or personalised items
· Made‑to‑order or non‑stock products
· Clearance items (if marked “final sale”)
· Items showing signs of wear, use, washing, damage or odour
2.3 Refund Method
If accepted, we will issue:
· A refund to the original payment method, or
· Store credit, if you prefer.
Shipping costs are not refundable unless required by law.
2.4 Return Shipping
Customers are responsible for the cost of returning items for change‑of‑mind returns.
3. Faulty or Incorrect Goods
If your item is faulty, damaged, or not what you ordered:
3.1 Contact us within 7 days of delivery at:
[email protected]
3.2 Provide your order number, a description of the issue, and photos if possible.
3.3 We will advise whether the Goods need to be returned and provide prepaid return instructions if required.
Where the CGA applies, we will repair, replace or refund the Goods and cover return shipping.
4. How to Request a Return
To start a return:
4.1 Email [email protected] with:
o Order number
o Items you wish to return
o Reason for return (faulty or change‑of‑mind)
4.2 We will confirm eligibility and provide instructions.
Once your return is received and inspected, we will notify you of approval or decline.
Refunds (if applicable) will be processed within 5–10 business days.
5. Exchanges
5.1 Exchanges depend on stock availability.
If the requested replacement is unavailable, we will offer an alternative item, store credit, or refund.
6. Non‑Delivery or Missing Parcels
6.1 If your order has not arrived within the expected timeframe:
· Notify us as soon as possible, and
· We will investigate with the courier.
We may ask you to complete a non‑delivery declaration to support the investigation.
7. Packaging of Returned Goods
7.1 Returned Goods must be securely packaged to avoid damage in transit.
We are not responsible for items lost or damaged before they reach our warehouse (unless we provided the return label).
8. Contact Us
8.1 If you have any questions about this Returns & Refunds Policy, please contact:
(09) 263 4566
Jaedon Enterprises Limited
P O Box 76 128
Manukau
Auckland 2014