Frequently Asked Questions...

Garments that are available ex—stock, delivery is 1 – 2 days depending on the delivery distances.

Garments that require logos added, allow 5 – 7 days.

All indent orders allow 3 weeks for delivery.

The minimums vary from product to product; we can do smaller quantities of the ex-stock garments and headwear.

Indent garments, any clothing that is "Made to Order" the minimum is 30 units per order, with a minimum of 5 per size.

Flight suits and Emergency response team uniforms, the minimums are less and can be discussed when quoted.

If you are placing a large indent order, you can see a pre-production sample, however there is pattern and sampling charge, this will be credited once the initial order is received.

With smaller orders, you can still have a pre production sample, however there is surcharge; this will vary depending what the sample is.

Once an order has been cut, there is no possibility of altering the quantities/colour/design.

If your order is for ex-stock garments and they have not been sent for logoing then it may be possible to change the colour/qty/breakdown of your initial order.

Embroidery: Setup charges vary on the detail of the logo and the order size. There are no additional set-up costs after the initial order.

Screenprinting & Heat-seal: The set-up costs for screenprinting and heat seal logos are dependent on the number of colours in your logo.

It is much easier if artwork supplied in one of the following formats to get the best result – EPS. AI. PDF. Embroidered logos can be set-up from j-peg, bitmap files.

Yes you can change your artwork, however this may incur a small edit fee. The fee depends on what the alterations are.

We can supply a sample swatch of embroidery. However it is not possible to supply samples of screenprinted or heat-seal logos, because once the screens are made they can not be changed.